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   NEW Revised 01-07-26

Sometime has passed, and I have made a decision to dictate
this chapter. I’ve had difficulty coming to the grips with a
method of relating the information correctly. However,
the situation did occur, and it was very confounding and
disturbing to me. If what I surmised occurred, then one
would wonder why, and how to relate this story. Moreover,
the following information unfolds as I understand the facts.
The information in this dictation stands four months old. I’ve
waited that length of time to digest and try to understand
the facts of the scenario, so let’s get started.

Thelma’s Toyota Highlander was driven to a body shop
named in Maine. They were asked
to repair the right front fender of the vehicle where it had
touched the garage wall as it exited the garage. The story
of the garage issue, was related in the first dictation chapter (14). However, this chapter is an add- on to
that chapter. This story unfolds after the initial Image repair.
Once the vehicle was repaired we begin to drive it.
While driving I noticed a slight odor
in the cab of the vehicle.
To remove the odor we opened a window for a few minutes.
This effort continued on for a month. However, the odor
didn’t subside, it remained constantly. I wasn’t sure what
was causing the odor, but I begin to think more seriously alarmed by the event. I begin to trace the odor back in to the
cab of the vehicle under the dash. I couldn’t find anything
initially with the search.

The first month passed, and we tolerated this odor. As the
winter of 2020 approached, we started using the heater in
the vehicle, and I realized right away that the heater use
exacerbated the odor. It appeared to me that as we used
the heater in the vehicle, the odor became stronger. I
realized that the odor was pungent and nauseous smelling.
I wondered what to do. Each day that we drove the vehicle
the odor became stronger inside the vehicle when using
the heater. I decided to take the vehicle to a repair shop in
Waterville, where vehicle could be looked at and the odor
issue analyzed.

After driving the vehicle to the repair shop in Waterville, I
asked the repair shop manager to remove the covers on the
heater box, and do inspection. I asked them to perform a
fact finding mission to discover where the odor was coming
from. That said, they didn’t do what I asked them.

NOTE: Instead they sprayed deodorant inside the heater ducts in the
car.

In other words I’m saying that the smell was mistakenly
covered up, by spraying a special chemical that is used to
remove odors from a vehicle. I didn’t appreciate the fact
that they wouldn’t open the heater box. I was unable to do
anything about the issue because they refused to do as I
asked. Thelma paid the fee we and left the repair facility.
As we drove the car back to town,
the smell of the deodorizer begin to disappear,
and the odor returned.

I realized that because they hadn’t done what I’ve asked, the
odor in the vehicle was still present.

I decided to take the Highlander to another shop. I decided
to take the Highlander to a local shop. We
have talked about the shop in a chapter in the book. I drove to
to the shop because they were a off-road truck shop and they
would supposedly have propensity to remove the heater box
covers and try to find out what the issue was. We waited for
the owner of the shop, 10-11 o’clock in the morning to make
an assessment by removing the heater box covers. However,
this story relates that the owner did not do what he was
asked, but sprayed a deodorizer inside the heater similar to
what was done in in Waterville. We drove out of his repair facility
and left. In other words, we left with nothing more than the
similar diagnosis. I realized now, there
wasn’t a chance that the box could be correctly repaired;
More time passed.

After another two weeks passed, I made an appointment
with a Toyota dealership in Angusta, Maine, and decided to
drive there for work on the heater box. We drove the vehicle
there, left it, and waited about two weeks for them to get
the car into their rotation to begin to work on it. On the day
that they were going to work on it, I decided to drive down
to the Toyota facility, meet the person that was going to do
the work, relate what had happened previously, and ask him
to be sure to work on heater box! That said the following
occurred:

As we waited, and waited and waited, hoping that finally the
credibility of a Toyota dealership would certainly complete
the job, undertaken correctly. After a few hours the mechanic
advanced to the service desk, and told the service manager
that he recommended that the vehicle be totaled. In other
words, he recommended that removing the heater box
would not work, that the odor was coming from the floor
mats and floor carpeting, and the cost to repair the odor
was greater than the value of the vehicle. Therefore, Thelma
decided not to undertake to repair, given that we weren’t
sure that removing the carpets, floor mats and replacing
them with new ones would solve the problem (the smell was
of urine, or a deceased animal).
I told the mechanic that I would pursue the issue with an
insurance company.

NOTE: Let’s understand one thing here.

We’re talking about an odor coming
from a vehicle that was so strong
that the car became worthless.

The car had no value anymore. The cost to repair the car
was way in excess of the vehicle value, and we’re talking
thousands. Thelma called her insurance company.
After calling the insurance company, we discussed what to
do. They placed a value on the vehicle. Although for another
chapter, the insurance company didn’t offer Thelma what
she expected given the vehicles worth. We debated the
issue with the insurance company, they finally relented, and
allowed the replacement money to be paid to Thelma. She
received compensation after serious discussions with the
insurance.

PART 2

Thelma pondered her dilemma. The vehicle was not usable
and she was accepting compensation to replace the vehicle.
We traveled to the Toyota dealership on the day that the
decision to replace the vehicle was made. We removed from
the vehicle all of our personal items, this included the glove
compartment, interior of the vehicle and we removed the
floor mats. I noticed, that the floor mats didn’t have the
pungent odor that the mechanic said they had, except the
right front floor mat. However, I didn’t argue with that fact,
given the repair facilities credibility was reduced given that
they didn’t do what I asked them first place. I removed the
floor mats anyway, with a small sample of the carpeting from
the front (heater area), of the vehicle or the order supposedly
was coming from.

The Toyota Highlander was gone. The Auto Body
Repair could have caused a series of events that finally left
Thelma’s vehicle valueless causing her to buy a new vehicle.
During the entire issue, about four months now, I really
don’t know what happened. However, I know for sure, that
the pungent odor in the vehicle did not emanate from the
formats and/ or from the floor carpeting. For another chapter
I will describe exactly why not. However, as of the dictating
of this story I make the following assessment.

PART 3

It’s my suggestion for this dictation that something at the
Auto Repair facility had become lodged in the heater
box and/ or the ducts, that continued to cause an odor
over time. Time had shown that Auto Body company
was very much intent on causing Thelma and myself issues.
Therefore, I surmise, that something happened with the
vehicle while it was in their possession, which ended up
causing us to replace the vehicle four months later. Finally,
the right front rubber floor matt inside the vehicle that
were suggested to be involved in the smell, was stolen. We
haven’t found them, four days after
we brought it home.

The missing floor matt raises an alert. At the end of this
dictation I can’t help but wonder what happened at the
Auto Body that could have caused this long
series of events? Thelma lost a vehicle, we had
car parts stolen from the vehicle, and Thelma
was forced to purchase a new vehicle.